Video consultation

Information and procedure for video consultation

In an online video consultation, the conversation between you and the doctor is similar to that in the doctor's office. The only difference is that you and your doctor are not in the same room. The exchange takes place on the screen without you having to come to the practice. This saves time and long journeys. For the video consultation, you need a laptop or tablet with microphone and camera. Google Chrome is at the moment the only possible Internet browser.

The technical connection runs via a certified video service provider, which your doctor commissions and which must meet special security requirements. This ensures that what is discussed during the consultation remains confidential.

We kindly ask you to send us your insurance certificates („Ersatzbescheinigung der Krankenkasse“, the request can be done by a short telephone call with your insurance companies) of both participants by e-mail before the video call takes place.  

Please note that video consultation is limited to the following circumstances:

1. discussion of results and findings
Please note that the results must be available at the fertility center at the time of the call.

2. information on further treatment

3. general questions

Other:
In the case of acute complaints, information cannot be provided in the context of the video consultation. In this case, a personal visit to our clinic or to your gynecologist is necessary.
You can only participate in the video consultation if you have sent us all the required documents in advance. The medical service provided during the video consultation will be billed to the health insurance company (EBM) or, in the case of self-pay patients or patients with private insurance, to you in accordance with the statutory regulations (GOÄ).